Frequently Asked Questions

We offer both monthly and annual billing cycles. With monthly billing, you're charged at the beginning of each month for the upcoming month's service. With annual billing, you pay upfront for the entire year and receive a 20% discount compared to monthly billing.

You can upgrade, downgrade, or cancel your plan at any time. When upgrading, we'll prorate the difference. When downgrading, the new rate will apply at the start of your next billing cycle.

We accept major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. For Enterprise plans, we also offer invoice-based payment options, including wire transfers and ACH.

No, there are no setup fees for any of our plans. You only pay for the hosting plan you choose, with no hidden charges.

We offer a 30-day money-back guarantee for new customers. If you're not satisfied with our service within the first 30 days, you can request a full refund. After this period, refunds are provided on a case-by-case basis, typically for significant service disruptions or technical issues on our end.

We support all major programming languages, including but not limited to:

• JavaScript/Node.js
• Python
• Ruby
• PHP
• Java
• Go
• Rust
• .NET

If you need a specific runtime or version, please contact our support team, and we'll do our best to accommodate your requirements.

We offer multiple deployment options:

• Git integration: Connect your GitHub, GitLab, or Bitbucket repository for automatic deployments when you push changes
• CLI: Use our command-line interface to deploy directly from your local environment
• Web UI: Upload files through our web dashboard
• API: Integrate with our REST API for custom deployment pipelines

For most users, Git integration provides the simplest and most powerful deployment workflow.

Yes, you can use your own custom domains with all of our hosting plans. We provide easy integration with your domain registrar and automatic SSL certificate generation through Let's Encrypt.

To set up a custom domain:

1. Add your domain in the Symbiosis.host dashboard
2. Configure the required DNS records at your domain registrar
3. Wait for DNS propagation (usually 24-48 hours)
4. Your domain will be automatically secured with SSL

We support a wide range of databases, including:

• PostgreSQL
• MySQL/MariaDB
• MongoDB
• Redis
• SQLite
• Elasticsearch

You can either use our managed database offerings (recommended for simpler setup and maintenance) or connect to your own external database services.

Security is a top priority at Symbiosis.host. We employ multiple layers of security measures:

• All connections are secured with SSL/TLS encryption
• Automatic security patches for all underlying infrastructure
• DDoS protection included with all plans
• Regular security audits and penetration testing
• Network isolation between customer environments
• Two-factor authentication for all account access

Our security team continuously monitors for vulnerabilities and threats, ensuring your applications and data remain protected.

Yes, we perform automatic daily backups of your applications and databases. Backups are retained for:

• Starter plan: 7 days
• Professional plan: 30 days
• Enterprise plan: 90 days

You can also create manual backups at any time through our dashboard or API, and download them for local storage if needed.

Yes, we implement encryption at multiple levels:

• Data at rest: All stored data is encrypted using AES-256 encryption
• Data in transit: All connections to our services use SSL/TLS encryption
• Database encryption: Our managed databases support column-level and table-level encryption

For Enterprise customers, we also offer additional encryption options, including customer-managed encryption keys and hardware security modules (HSMs).

Symbiosis.host is compliant with several industry standards:

• SOC 2 Type II
• ISO 27001
• GDPR
• PCI DSS (for Enterprise plans with additional configuration)

We can provide compliance documentation upon request. For specific compliance requirements not listed here, please contact our sales team to discuss your needs.